staff
Ask HR: We got a bad review after an employee having a bad day snapped at a customer. What do I do?
In the latest edition of our HR advice column, HR expert Paige Franks explains how to navigate a tricky situation with an employee.
More in staff
Essential Staff Training: It’s the Little Things
Beyond the basics, there is a host of small items to discuss, and these can make the spring rush flow much more smoothly.
Recruiting the plant passionate
C.L. Fornari shares tips on converting local garden geeks into new employees.
Finding balance
From Great Recession lows to pandemic-era highs, IGCs are finding a new balance that rests in the just-right category between boom and bust.
Playing the Great Game of Business
John Kennedy explains how garden centers can build an invincible and strategically aligned team through gamification.
Polishing a diamond
Black Diamond head grower Melisa Sherman-Weckerlin is perfecting production over time.
Games in the dark
Editor Patrick Alan Coleman shares advice on engaging with your customers' interests and engaging your employees through gamification.
New varietal
Meet Garden Center magazine’s new editor, Patrick Alan Coleman.
Do we have a problem?
When your staff uses the phrase "no problem," it may send the wrong message.
Respect increases sales
Customers expect respect for plants, too. And they’re watching your staff.
Are your employees on the same page?
Create an FAQ and updated solutions document for staff to consult to stop the dissemination of outdated or just plain bad advice.
