human resources
Ask HR: We got a bad review after an employee having a bad day snapped at a customer. What do I do?
In the latest edition of our HR advice column, HR expert Paige Franks explains how to navigate a tricky situation with an employee.
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Unconventional applications
If your garden center is struggling to find enough applicants, flexible scheduling and out-of-the-box thinking can help you fill open positions.
Verbal applause
Offering individual praise to employees boosts morale and strengthens positive workplace behaviors.
Retain your rock stars
Identify high-performing staff, cultivate their skills and give them a sense of purpose to keep them on the team.
Securing the bench
The talent you’re looking for is out there — here are five strategies for securing staff amid The Great Resignation.
Great resignation, great opportunity
As workers leave jobs in record numbers, it’s prime time to promote careers in horticulture.
Healthy boundaries
For family-owned businesses, ingraining a “family culture” can blur lines and limits for employees, and contribute to burnout.
Holiday staffing strategies
Injecting a little compassion and careful planning into your scheduling can improve employee morale and retention.
Finding the right way
With three locations in a unique market, Agway of Cape Cod is evolving to meet the changing needs of customers and staff.
Rude, righteous and unreasonable
Dealing with difficult customers is more challenging than ever, but with the right approach, you can keep your sanity.
Thwart a digital disaster
Teach employees how their actions impact your company’s cybersecurity.
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