retail customer service
Grab-n-go options can increase summer sales
Erik Dietl-Friedli, garden center consultant and head buyer at Florida's Flamingo Road Nursery, offers advice to IGCs about summer sales.
More in retail customer service
Offering customers a calm and comfortable Christmas
Move beyond the expected to offer a soothing holiday experience.
First impressions
Your store entrance is not simply a doorway. It’s a customer service tool that, when designed correctly, will positively impact customers’ shopping experience.
Do we have a problem?
When your staff uses the phrase "no problem," it may send the wrong message.
Respect increases sales
Customers expect respect for plants, too. And they’re watching your staff.
Scapify launches MasterGardener.ai chatbot for green industry websites
Garden centers and other green industry businesses can add the AI-powered chatbot to their websites to answer customer questions.
Staying social without social media
Connect with your customers in person by helping them solve their problems and engaging them in fun new ways.
Complaints are opportunities
When customers complain, they give you a second chance to keep them. Learn how to not miss out on this opportunity.
Smiles guaranteed
Instill confidence while communicating clearly with customers no matter what your return policy is.
Being bilingual
Learn to embrace both common and scientific plant names in the garden center.
High-value service and selection
When prices go up, customer spending doesn’t necessarily go down. Here’s how three garden centers are using exceptional service to stay competitive amidst inflation.
