Chip R. Bell and John R. Patterson
Chip R. Bell and John R. Patterson are customer loyalty consultants and authors of “Take Their Breath Away: How Imaginative Service Creates Devoted Customers.” They can be reached at www.taketheirbreathaway.com.
Recent Articles
Wired and dangerous
The age of technology has changed your customers.
It’s a good time to have a good time
Is your garden center entertaining? These days, the answer had better be, “YES!”