Andrew Sobel and Jerry Panas
About the Authors: Andrew Sobel is the most widely published author in the world on client loyalty and the capabilities required to build trusted business relationships. He can be reached at http://andrewsobel.com. Jerry Panas is executive partner of Jerold Panas, Linzy & Partners, a highly regarded firm in the field of fundraising services and financial resource development. His firm has served over 2,500 client-institutions since its founding in 1968. He can be reached at http://panaslinzy.com.