It’s common knowledge that treating customers well is one of the most important facets of a successful business, but what exactly are the stakes when it comes to prioritizing — or neglecting — great customer service? Statistics gathered by HelpScout.com shed light on the impact of employing a knowledgeable, courteous and easily accessible staff, as well as the costs of missing the mark and not gathering feedback:
Source: "75 Customer Service Facts, Quotes and Statistics" from HelpScout.com, bit.ly/21HoxZC
Explore the March 2016 Issue
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