A new generation of employees has entered the workplace armed with a new set of expectations, and, as a result, has turned the conventional supervisor/supervisee relationship on its ear. Out is the “boss.” In is the “coach.” And, said Bill Hoopes, former sales training manager at the Scotts Company, supervisors who don’t make this transition are setting themselves up for failure. Here are some examples Hoopes offered of how a good coach will trump a bad boss every time:
Hoopes said his experience in dealing with human resource matters over many years convinced him that coaching is the only way to go. “It saves headaches for sure—for everyone involved,” he said. “But more importantly, doing everything right benefits the employee and the company. And that’s really what everyone wants when you get down to it.” |
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